What is the cancellation and rescheduling policy?
Send an ordinary cancellation or rescheduling request more than 24 hours before the scheduled start. Read the Website and App Terms for the detailed cancellation and rescheduling rules.
How do I request a cancellation or reschedule?
Use Cancel/Reschedule in your account portal. More than 24 hours before the scheduled start, select a new available time or cancel. A reschedule releases the original calendar time, reserves the new time, and updates the Google Meet details. A cancellation releases the original calendar time and presents the available refund or credit options; the original purchase terms, including any completion deadline measured from the original purchase date, still apply. Less than 24 hours before the scheduled start, choose either the $30 rescheduling option or forfeiture of the prepaid session. Contact Furious Stylez only when an injury, illness, or another exceptional circumstance may justify waiving the late-change fee or forfeiture.
How are appointments confirmed?
Appointments are confirmed by email. The confirmation email includes the date, time, coach, attendance information, and either the location for an in-person Private Lesson or a Google Meet invitation for Performance Coaching, Nutrition Coaching, or Competition Mindset Coaching. An application, message, requested time, or temporary checkout hold is not a confirmed appointment.
How long do I have to use a single lesson/session or four-lesson/four-session package?
A single Private Lesson, single Nutrition Coaching session, or single Competition Mindset Coaching session must be completed within one month after purchase. A Flexible Four-Lesson Pack, Flexible Four-Session Nutrition Pack, or Flexible Four-Session Competition Mindset Pack must be completed within two months after purchase. Monthly subscriptions follow the session count and billing-cycle period stated for the applicable plan.
What happens to my 4-lesson/4-session bundle if I get sick/injured or go on vacation?
We know life happens. If an injury, illness, vacation, or another significant interruption prevents you from completing your remaining lessons or sessions within the normal two-month period, communicate with us proactively so we can review the circumstances and place the appropriate notes on your account. We will work with you to protect the remaining value when an extension is appropriate, and any approved extension will be recorded on your account. While we remain flexible, the cancellation and rescheduling policies still apply.
How do refunds and credits work?
Refund and credit options depend on what you purchased, when you cancel, and whether any lesson, session, download, or other value has already been delivered. Start the cancellation through your account portal to see the options that apply. If an injury, illness, or comparable emergency arises inside the 24-hour window, contact us promptly to request an exception review. The applicable agreement and Website and App Terms contain the complete rules.